
There is a lot of talk about empathy these days. The most viewed post of all time on this blog is on empathy, specifically empathy maps. On the one hand it is a necessary trait for a leader, on the other hand it is important in person-centred design. But we can still be left wondering what it really is.
In this short video Brené Brown uses a light-hearted approach to answer the question.
For more on how to use empathy in design see this post and for more on the power of empathy see here.