A simple guide to empathy

There is a lot of talk about empathy these days.  The most viewed post of all time on this blog is on empathy, specifically empathy maps.  On the one hand it is a necessary trait for a leader, on the other hand it is important in person-centred design.  But we can still be left wondering what it really is.

In this short video Brené Brown uses a light-hearted approach to answer the question.

For more on how to use empathy in design see this post and for more on the power of empathy see here.

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